This week we learned and discussed different types of communication. Communication is the key that opens the door to success. In healthcare, effective communication is essential for providing quality care to patients. As nurses, we are the “middle man” between doctors, patients, patient’s families, and a number of other healthcare providers. We are often the strongest link that keeps the chain strong. We learned about the differences between aggressive and assertive communication. I have seen examples of both of these types of communication in my career so far. Conflict cannot be resolved if people are communicating in a violent or aggressive way. It creates more destructive disagreements and disputes. We need to remember that empathy is the best policy. It doesn’t matter if the other party is at fault- we still need to respect others and try to understand where they are coming from.